The forums are staffed with support personnel, developers, and seasoned users of our products. If we work tickets for support issues, it helps just one person and just that one time. As stated in the auto-reply, why we utilize or forums in this way is: - 'We use our forums for support so as to help the most people for the longest period of time. If you are referring to Fences with your settings transfer inquiry, it is covered there: Other apps have similar FAQ entries. Every 'ticket' that is created via email to is auto-replied to with where to go for most all questions about the product. Hi Gary, Very sorry to hear your experience was poor but I did want to set the record straight on how support at Stardock works. =( I was talking about the last YEARS that i was a customer, not just the last few month. I don't know if there were good alternatives to some of their tools i would leave. Sure, this is something one can understand, but the way they are going is just the wrong one. All in all it seems the company has a massive need for more money. And all the time they are trying to force you into their Object Dock suite. They are mostly ignoring even the best suggestions or the longest standing feature request that are most popular in the community while asking for features suggestions the same time. Now, they even have changed their licence model to a 1 licence per purchase model also (before it was 5) and you have to pay several times or buy the much more expensive multi-licence packages. Some time back, they even dropped direct support aside from some very special exceptions. Request are often not understand and read at all and one has to repeat the same message several times until receiving a useful answer. Unfortunately on top of this and like with many other big or at least bigger companies, they have a really bad communication behaviour. It takes literally AGES sometimes until bugs are fixed or updates are made. When they started developing games, everything was getting even worse since it seems they have put all their ressources in this development branch now. On the other hand, there are so many so unneccessary downsites with this company that i akso ask myself if they really care about anything at all in the end. It is REALLY hard to rate Stardock! :-/ On the one hand, they have really useful and handy tools that mostly do what they should especially "Fences" and "Start11" (and it predecessors) are my favorites.
0 kommentar(er)
